1. General provisions

1.1. UAB “Dim group” (hereinafter – “Company”) respects all buyers of its services, potential customers (who tried the services but did not become customers), and all visitors of the website (hereinafter – “Website”) (hereinafter – “Clients” “), the right to privacy and undertakes to ensure the protection of submitted and received personal data. The company also takes care of ensuring the rights of customers as data subjects.

1.2. This privacy policy regulates the main principles and procedures for collecting, processing and storing personal data of the Company’s customers.

1.3. By using the Website, as well as ordering or using the services offered by the Company in any form and by providing the Company with your personal data, you agree to the provisions of this Privacy Policy. Customers are considered to be familiar with the Privacy Policy when they mark a “tick” when registering on the Website that they agree to the Company’s Privacy Policy. The privacy policy can be reacquainted at any time by clicking on the appropriate link on the Website.

1.4. When processing the Customer’s personal data, we comply with all relevant laws, including the EU, ADTAĮ, LR and other applicable legal acts regulating the protection of personal data.

2. What concepts are used?

2.1. Personal data – any information about an identified or identifiable natural person (data subject); an identifiable natural person is a person who can be identified directly or indirectly, in particular by an identifier such as a name, a personal identification number, location data and an Internet identifier, or by one or more of that natural person’s physical, signs of physiological, genetic, mental, economic, cultural or social identity.

2.2. Data subject – a natural person – a client of the Company (including visitors to the Website), whose personal data is collected by the Company.

2.3. Consent of the data subject is any freely given, specific and unambiguous expression of the will of a properly informed data subject by means of a statement or unequivocal actions by which he consents to the processing of personal data related to him.

2.4. Data processing – any operation or sequence of operations performed by automated or non-automated means on personal data or sets of personal data, such as collection, recording, sorting, systematization, storage, adaptation or modification, extraction, familiarization, use, disclosure by transmission, distribution or otherwise making it possible to use them, as well as juxtaposition or combination with other data, restriction, deletion or destruction.

2.5. Data Controller – a natural or legal person, public authority, agency or other institution that processes personal data on behalf of the Data Controller.

2.6. Data controller – UAB “Dimauta”, a company operating and established under the laws of the Republic of Lithuania, code: 304159782, registered address: Jurginų st. 36, Bajorų village, Vilnius district, Republic of Lithuania, data on which are collected and stored in the Register of Legal Entities.

2.7. Direct marketing – activity intended to contact the Customer by mail, telephone or other direct means and offer goods or services and/or ask for their opinion on the offered goods or services, including in an automated way.

3. What cookies and how we use them

3.1. What is a cookie (English cookie) – small files that are sent to the user’s web browser and are placed on the browsing computers or other devices when the website is visited for the first time. Subsequently, cookies are used on the website to ensure the best possible use of the website for the user, when the user’s computer is identified and access to the website or the information on it is facilitated, thus adapting the content of the website as conveniently as possible for the user.

3.2. These cookies are used on the Website, as well as in the Company’s related systems, designed to provide proper and high-quality customer service.

3.3. In order to ensure the possibility for you to browse the Website more conveniently and efficiently and to provide you with useful offers, we use the following Cookies on the Website: PHPSESSID (session information), “CookieInfoScript” (consent to the use of cookies), _gat, _ga, _git, __utma, __utmb, __utmc, __utmt, __utmz (cookies used by Google Analytics), datr, Fr, sb, locale, reg_ext_ref, reg_fb_gate, reg_fb_ref ​​(cookies used by Facebook Pixel) and “GPS”, “PREF”, “VISITOR_INFO1_LIVE”, “YSC” (YouTube video content broadcast information) .

3.4. The customer’s right to refuse cookies – the customer can delete or block part or all of the cookies stored on their computers or other devices at any time by changing the settings of the browser they use. More information on deleting or blocking cookies can be found on the website of the browser manufacturer. Please note that following these steps, some website functions may be partially or completely disabled and unavailable. The customer understands that third-party plugins (partners, statistics collection systems, communication systems, etc.) may be used on the Website, which also use cookies to ensure their proper functionality. We emphasize that the website manager does not control, cannot be and is not responsible for the cookies used by third parties, the content and the privacy protection applied by these websites, which we recommend to familiarize yourself with in each case individually.

4. What personal data do we collect?

4.1. Bendrovė renka ir vėliau tvarko Kliento asmens duomenis, kuriuos Jūs patys pateikiate, naudodamiesi ir užsakydami paslaugas Svetainėje arba užsisakydami paslaugas kitu būdu: vardas, pavardė, asmens kodas (nebūtinas), adresas, el. e-mail address, telephone number, and other data related to the specifics of the service order. We note that you provide data additionally on your own initiative, when registering and/or ordering, managing the services provided by the Company.

4.2. The personal data specified by the Client are stored during the period of cooperation between the Company and the Client (during the provision of services) and for 10 (ten) years from the end of this period. Data may be stored for a shorter period if there is no legal basis for this.

5. For what purposes and how do we process personal data?

5.1. The Company’s data about the Customer will be processed in a legal, fair and transparent manner (principle of legality, fairness and transparency).

5.2. The Company processes the above-mentioned personal data of the Customer for the processing and administration of the purchase/order of services, for the processing of accounting documents related to the order of services, for contacting you regarding the fulfillment of contractual obligations, for direct marketing purposes (with the prior consent of the data subjects).

5.3. We ensure that the Client’s personal data is and will be processed in a legal, fair and transparent manner, collected for established, clearly defined and legitimate purposes and not further processed in a manner incompatible with those purposes, adequate, appropriate and only such as is necessary to achieve the purposes for which they are processed, accurate and, if necessary, updated, processed in such a way that adequate security of personal data is ensured through the application of appropriate technical and organizational measures, including protection against unauthorized or illegal processing of Data and against accidental loss, destruction or damage (principle of integrity and confidentiality) .

6. What data subject rights do you have?

6.1. The customer has the right to withdraw his consent at any time. Withdrawal of consent does not affect the lawfulness of consent-based data processing carried out prior to the withdrawal of consent. The data subject is informed about this before giving consent. Withdrawing consent is as easy as giving it.

6.2. You have the rights of data subjects, which we will implement after receiving a request from the Customer by registered mail, at the address: Jurginų st. 36, Bajoru village, Vilnius district. and after you have properly confirmed your identity. The Customer has the right to get acquainted with his personal data and how they are processed, to demand the correction of inaccurate personal data related to the Customer, as well as to demand that incomplete personal data of the Customer be supplemented.

6.3. The Customer has the right to demand that the Company delete personal data related to the Customer, if they are no longer needed to achieve the purposes for which they were collected or otherwise processed; withdraws consent, and there is no other legal basis for processing the Client’s personal data; personal data were processed illegally; on other grounds established in the Regulation; require the Company to limit the processing of the Client’s personal data; receive the personal data related to the Customer, which they have provided to the Company in a structured, commonly used and computer-readable format; the Customer also has the right to ask the Company to transfer personal data to another data controller; to object to the processing of the related personal data (e.g. for direct marketing or otherwise).

7. How we process personal data for direct marketing purposes

7.1. The Company will contact the Client only with the Client’s prior consent and in accordance with the provisions of the ERA, ADTAĮ and the Regulation. We will send the Company’s newsletters by e-mail. by mail or phone and/or we will inquire about the quality of existing services and other related issues.

7.2. We process the following personal data of the Customer for the purpose of direct marketing: name, e-mail address, telephone number.

7.3. The Customer’s personal data for the purpose of direct marketing is stored until the Customer opts out of receiving direct marketing communications (such an opt-out link is provided at the bottom of each email sent).

8. To whom we provide personal data

8.1. The access of the Company’s employees to the Customer’s personal data is granted only if it is necessary to fulfill their duties and only if the employee undertakes to comply with the requirement of confidentiality.

8.2. The Company may provide the Customer’s personal data to data processors who provide services to the Company and process the Customer’s personal data on behalf of the Company and for the benefit of the Company or the Customer, to law enforcement authorities, when there is a legal basis for this, to other third parties with the Customer’s consent. Such data processors have the right to process the Customer’s personal data only in accordance with the Company’s instructions.

8.3. The customer’s personal data can also be provided in response to official requests of state institutions and courts, but only after making sure of the legality of these requests.

9. Validity and Modifications

This privacy policy was updated in 2021. in June on the 15th If we change this privacy policy, we will publish its updated version on our website

Payment methods

Your convenience during shopping is very important to us, so we provide the opportunity to use known and safe payment methods for the goods you want to purchase. Choose the most convenient for you and pay as you like. You can pay for goods in the following ways:

1. Email banking through the payment system

Using it, you will not have to create the order yourself and enter all the necessary fields – the integrated system will do it for you.

2. Payment by direct transfer

In the payment section, you must fill out a form with the following data.

Recipient: UAB “Dimauta”

Recipient’s bank account: LT117290099037711320

Payment purpose: Enter your order number

3. Payment by card

Convenient payment method when paying by payment card.


The goods you will purchase on the website will be delivered to you by our reliable partners – UAB “DPD Lietuva” or UAB “Omniva LT”. In all cases of parcel delivery, the paid parcel is prepared within 24 working hours of payment. The delivery time depends on the chosen delivery method.

Delivery of goods via DPD Lithuania courier service

You can always check how the shipment is being transported by the courier’s shipment number on the UAB “DPD Lietuva” page.

Every time before arrival, the courier will contact you on the phone number you specified and agree on a convenient time for you to deliver the goods. If the courier who arrives at the time of delivery does not find you, the delivery of the goods will be attempted again. After a repeated unsuccessful attempt, the goods will be returned back to our warehouses.

After receiving the package from the couriers, inspect the package for damage. If so, mark at the time of receipt or do not accept the shipment.

Delivery via DPD / OMNIVA / LP EXPRESS post offices

You can pick up the goods at a time convenient for you, at the self-service terminal of your choice. You will receive an SMS with a code. Enter the code at the terminal and pick up the package.

You can always check how the parcel is being transported by checking the courier consignment number on the DPD / OMNIVA / LP EXPRESS website, under “Consignment”.

If the value of one order does not exceed €35, the delivery price:

  • Delivery to an OMNIVA post office for an additional fee from 3,49 €.
  • Delivery to a DPD post office for an additional fee from 3,49 €.
  • Delivery to an Lp Express post office for an additional fee from € 3.49.
  • Delivery to home, office or other specified place by DPD courier for an additional fee of €5.

The goods will be delivered to your designated post office or address within 1-3 working days.

We deliver orders throughout Lithuania. Regarding delivery to foreign countries, or if you have any other questions, you can always write to us at:

Return conditions

Defects in the sold goods are eliminated, poor-quality goods are exchanged, returned in accordance with the Civil Code of the Republic of Lithuania (hereinafter referred to as the Civil Code), Government of the Republic of Lithuania dated July 22, 2014. by resolution no. 738 of the approved Retail Trade Rules and the provisions of these Rules.

You can return a quality product within 14 working days from the day of product delivery if:

– The product is in a neat, original packaging;

– The appearance of the product’s packaging has not changed substantially (labels intact, protective film not torn, etc.);

– The product has not been used and/or damaged;

– The product is complete with all documentation attached by the manufacturer;

– You have a document of purchase of the product;

– The product will not be exchanged, defects will not be removed free of charge, and money will not be refunded if the product’s defects were caused by the customer’s violation of the rules for using or storing the product.

We may refuse to accept a return if there have been changes to the appearance of the product or packaging that were not necessary to inspect the product, including damaged labels, torn protective films, etc.

If a quality product is exchanged for another product or returned, shipping costs are not reimbursed to the buyer.

In all cases, money for returned Goods is transferred by payment order and only to the payer’s bank account.

To return an item, please contact us by email. by mail:, with which we will agree on the details of returning the product. After receiving the product and confirming that the product meets all the conditions of the return, we will exchange the product with another product or refund the money paid within 5 working days.